If you change your mind

Because you pay on delivery, changing your mind before paying costs you nothing.

Before paying

Tell us during the confirmation call, or refuse the parcel at the door. You pay nothing.

After paying

If the pack arrives open or damaged, or is not the product you ordered, write to hola@claravo.shop with the product name and the phone number of the order. We reply with the solution offered by the distributor in your country.

Opened products

For hygiene reasons an opened product cannot be returned, unless it arrived damaged or wrong.

Questions and answers

Does refusing the parcel cost anything?

No. If you do not accept it at the door, you pay nothing.